Be part of a fast-growing nonprofit organization that helps other organizations successfully grow and organize online.
DemocracyInAction is hiring a Director of Member Services to lead efforts to provide the highest level of technical and strategic support to over 400 organizations; provide leadership in implementing innovative member-related initiatives; lead efforts to improve documentation and training; and advance DIA’s mission to help progressive nonprofit organizations effectively organize online.
We’re an energetic and entrepreneurial bunch and we’re looking for someone who both shares our vision, will contribute to our growth and success and, most importantly, to the success of the many amazing progressive organizations we work with.
We are seeking a candidate with a broad range of abilities and interests; someone as capable building and developing structures for team growth, as well as working directly with members who need immediate technical assistance with our platform of advocacy tools.
The position requires significant management experience, exceptional written and verbal communications skills, and a high level of technical aptitude. It also requires an enthusiastic and positive personality.
Summary/Purpose:
The Director of Member Services is a senior level management position whose overall purpose is to increase the effectiveness of organizations using DIA’s technical and strategic services. In this capacity, s/he works in close partnership with the Director of Community Development and serves on the management team to facilitate coordination of work across the organization and alignment of support team work with strategic and operational goals.
Responsibilities include or may include:
- Gaining expert knowledge of DIA’s platform, Salsa
- Managing efforts to create a comprehensive training program
- Leading project to overhaul and maintain comprehensive documentation and knowledgebase
- Prioritizing and clearly communicating technical requirements from members to CTO
- Providing both technical and strategic training both in person and via email/phone
- Track and manage projects and schedules
- Developing programs to help clients measure and evaluate success
- Managing team of 5-10 support staff
- Developing new programs to help clients be more effective online
- Documenting and sharing best practices within the DIA community
Qualifications:
- Significant management and customer service experience required
- In depth knowledge and experience with web-based services and internet technologies
- Excellent communication and interpersonal skills
- Self motivation and ability to work in fast-paced environment with little supervision
- Familiarity with basic operations of multiple operating systems
- Working knowledge of HTML and CSS
- Experience with databases; MySQL preferred
- Willingness to learn new technologies
- Understanding of the nonprofit sector and the particular tech needs of advocacy organizations preferred
- Commitment to our mission to make online tools accessible and usable to nonprofits who share our progressive values
DemocracyInAction is an equal opportunity employer and seeks to build a diverse staff representative of the community it serves. Women, minorities, LGBT are strongly encouraged to apply.
In additional to our casual work environment we have an excellent benefits package that includes:
- 3 weeks of paid vacation (4 weeks after two years)
- 14 paid holidays (includes 3 days between Christmas and New Year's)
- Paid sick leave
- CareFirst Health and Dental insurance
- Flex Time / Telecommuting options
- Metro SmartBenefits
- ING 403(b) retirement plan
- Yearly bonuses based on performance and budget
Applications are due by December 15, 2007, but will be reviewed as received. Please send a cover letter describing your interest and qualifications, your resume (in .doc or pdf format), salary history/requirements to: jobs@democracyinaction.org. No phone calls please.