System Documentation
Get the new Salsa user manual, screencasts, and more on the Salsa documentation page.
Webinars & Live Trainings
Check our webinar and live training schedule to join an upcoming small-group training session online or in our DC office.
Be a DIA Guru
Read articles on how to be more effective with Salsa.
Although we're a small organization, we're very proud to offer exceptional services and support.
We have many years of experience working in both the software development and nonprofit advocacy community and have learned the most effective ways of using the Internet to organize and promote change online. We are quick to give advice and share best practices with all of organizations using DemocracyInAction's tools.
The DemocracyInAction platform was developed with a user-friendly interface that can be used by non-technical staff from anywhere at anytime.
We are constantly enhancing and building the system to better suit the needs of the groups we work with. When one organization makes a request, all other organizations benefit.
On a case by case basis, we also offer supplemental training (via phone or in-person) for an additional fee of $85/hr.
How to contact us for support
General Support
For questions regarding services or billing inquiries
info @ democracyinaction.org
New York based groups
nyinfo @ democracyinaction.org
California based groups
CAinfo @ democracyinaction.org
Western based groups
jnet @ democracyinaction.org
Technical Support
Requests for technical support may be sent to support @ democracyinaction.org and will be addressed within two business days of receipt.
California based groups
CAsupport @ democracyinaction.org
We offer 24/7 emergency technical support
tech @ democracyinaction.org - true emergencies only, please!
Twenty-Four Hour Server / Database Emergency Contact- We offer twenty-four hour emergency support, in case of server or database failure. If you believe that a server or database is experiencing a failure, or if an email blast is taking more than four hours to send, contact us at tech at democracyinaction.org
